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Twitter

Modernizing Twitter’sHelp Center

Empowering People to Better Understand Twitter

Twitter’s Help Center is visited by 10’s of millions of people each week, looking for help using Twitter. In an effort to modernize and improve the accessibility of help content for a global audience, Twitter reached out to Green Stone to redesign their website. Many Twitter users were left searching for alternate sources for help when they couldn’t find it on Twitter. Our challenge was to help them find the answers they needed on Twitter and position Twitter the authority for help content.

  • Services

  • Experience Design

  • Visual Design

  • Content Strategy

  • SEO

Visit

https://help.twitter.com/

Support.Twitter.com is live and people are finding what they're looking for faster. Overall pageviews have decreased while sessions have remained consistent - a great indicator that the new taxonomy is working.

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